What do I do if I’m locked out of Online Banking?
To unlock your Online Banking password, or to select a new password, simply click “Reset Password” and follow the system prompts.Read More
What do I do if I lost my credit/debit card?
If your MasterCard Debit Card or Visa Credit Card have been lost or stolen, please contact us at 810-235-2322 and follow the system prompts.Read More
What do I do if I forgot my Online Banking password?
If you forgot your Online Banking password, please click the “Forgot Password” link on the orange Online Banking slider on our homepage.Read More
What should I do if I find unauthorized purchases on my MasterCard Debit Card?
If you discover you have unauthorized transactions on your MasterCard Debit Card contact us at 810-235-2322.Read More
What should I do about missing checkbooks?
Report missing checks immediately.A stop payment will be placed on the entire series of missing checks when a stop payment form has been completed. A fee will be assessed for the stop payment. Please contact us at 810-235-2322.Read More
What do I do if I lost my ATM/Debit/Credit Card?
If you have lost your ATM/Credit/Debit Card you must contact us or call 877-467-3069. Generally it takes 7-10 business days for you to receive your new card. If you need a replacement card sooner, ask a Member Service Representative for alternative delivery options. We are here to help you through this time with whatever you…Read More